Billing

Find the answers to all of your billing questions here.

Payment and credit cards

We accept Visa, Mastercard, American Express, and Discover as well as debit cards with Maestro enabled. We do not accept Paypal.

When you need to add a new card, you can do that from your account page. After adding, confirm that the new card is marked as “Default” so it will be the one automatically charged for all purchases and renewals. 

Our system doesn’t have a way to edit existing cards. If you need to update the expiration or zip code associated with your Default card, you'll need to add it as a new card. You can email us to have old or expired cards removed from your profile. 

Declines and writeoffs

If your renewal payment is declined by your bank, our system will automatically attempt the charge again 24 hours later. If the second charge attempt fails, then your membership will enter a “writeoff” status, which means your membership is no longer active due to a failed renewal. We’ll send you an email letting you know.

To regain access after writeoff, you’ll need to reactivate your membership as our system will not automatically attempt the renewal charge again. You can add a new card, if necessary, and reactivate your membership from your account page.

Refunds

Check out our refund policy here. If you want to discuss your refund options, shoot us an email, and we’ll be happy to help.

Disputes and chargebacks

If you believe you were charged in error, we ask that you please contact our customer support team before disputing the charge with your bank. We respond quickly and are happy to help however we can. Disputes cost our small team time and money and can negatively affect our payment processor relationship.